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I'm trying to watch a show, but I'm only getting the audio (with no video).

Our apps deliver video streams based on your connection speed.

  • The faster your connection, the better the video quality.
  • If your connection speed drops during playback, the video quality will be lowered until a better connection can be established.
  • At extremely slow connection speeds you may receive no video at all and only hear the audio portion of the program.
  • This is normal behavior, but if you're experiencing this problem frequently, you should call your internet provider.
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