I'm having technical trouble with the games. What should I do before submitting a trouble ticket?

Ninety percent of game problems are caused by a corrupt Flash player. If you are having trouble, the first step is to uninstall and re-install a clean copy of the Adobe Flash Player.

To uninstall Flash:

1) Navigate to
2) Click on the correct uninstaller for your computer
3) Save it to your desktop
4) Double click the uninstaller on the desktop and follow the instructions
5) When it is complete, reboot your computer
To install Flash:
1) Navigate to
2) Click Download Now and follow the instructions
3) Navigate back to and select a game

If you have followed these steps and are still having trouble, please email us the problem as well as your computer specifications. It is important for us to have this information so we can research the issue. Please send the following:
Operating System:
Browser (Internet Explorer 7, Firefox 2, etc):
Internet Connection (dial up/broadband):
CPU Speed:

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  • 0
    Stacy Knezinek

    Orlando v Portland game streams fine, then repeats from begining after about the 3rd commercial. So you keep watching the same 15 mins of pregame and then it loops. No game stream.

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